Fast Delivery is committed to providing reliable service to customers, restaurants, and delivery partners across Qatar. To ensure fairness and efficiency, we’ve outlined our cancellation and refund policy below:
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1. Customer Order Cancellation
• Customers may cancel an order within 2 minutes of placement with no penalty.
• After this time, cancellation requests may be denied or cancellation charges may apply, particularly if:
o The order has already been accepted by the vendor.
o Preparation or dispatch has started.
• Prepaid Orders: If cancellation is approved, refunds will be processed within 5–7 business days to the original payment method (card or wallet).
• Wallet Payments: Refunds to wallet balances are typically completed within 24 hours.
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2. Cancellation by Restaurant or Vendor
Vendors may cancel an order due to:
• Unavailable menu items
• Technical errors or system failures
• Delivery address falling outside of their service area
In such cases, the customer will be notified immediately and refunded in full via the original payment method.
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3. Cancellation by Delivery Partner
If the delivery partner is unable to contact or reach the customer after multiple attempts, the order may be canceled.
• In such cases, no refund will be issued for food items already prepared or dispatched.
• Customers may be restricted from placing future Cash on Delivery (COD) orders if repeated incidents occur.
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4. Non-Refundable Scenarios
Refunds will not be issued if:
• The order was prepared or dispatched before cancellation.
• Incorrect delivery information was provided by the customer.
• The customer was unreachable or failed to receive the order at delivery.
• An offer, promo code, or discount was used (see section 10).
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5. Cancelling Before Vendor Acceptance
If the customer cancels an order before it has been accepted by the restaurant or vendor:
• No charges will apply.
• Any payment made will be fully refunded to the original payment method or wallet.
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6. Refunds for Wallet/Credit Payments
If an order is canceled and was paid using both card and wallet:
• The wallet portion will be refunded to the wallet only (not to a card).
• The card portion will be returned to the original card within the standard processing time.
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7. Authorization Breach & Penalties
Once a delivery partner is assigned and dispatched to the vendor:
• Any cancellation attempt will be treated as an Authorization Breach.
• The full value of the order becomes non-refundable, and Fast Delivery reserves the right to recover the amount through:
o Deducting from future order payments
o Charging the customer’s registered card
o Deducting from the wallet balance
By placing an order, the customer grants unconditional and irrevocable authorization to Fast Delivery to process and complete the transaction on their behalf.
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8 Promotions, Vouchers & Coupon Redemptions
• Orders canceled after applying promo codes, vouchers, or discounts will not be eligible for reissuance or cash refunds.
• These offers are valid for one-time use only and are non-refundable upon cancellation.
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📞 Need Help?
Contact Fast Delivery Support:
📱 Via in-app chat or
📧 Email: support@fastdelivery.info
🕐 Support Hours: 9:00 AM – 11:00 PM, Daily
